15 May COVID-19: Changes to Our Practice Procedures – The steps we have taken to reduce risk
Attending Your Appointment, What You Need to Know
What steps have we taken to reduce risk?
To minimise risk to our patients and staff we have taken the following steps to ensure that you feel confident in attending for your appointments:
- Increased gaps between appointments – this allows for a thorough sanitisation of the bench equipment and room between each patient. This may reduce availability of times but we will always work hard to offer you a convenient time.
- Staggering appointment times – this will reduce the number of people in the clinic at any one time.
- Restricting the number of people in the waiting room – to maintain social distancing.
- Provision of necessary PPE* for staff – Practitioners will don the appropriate PPE as is advised by their governing bodies and associations. This may include for some patients, the practitioners use of; single use disposable gloves, single use disposable gowns, face masks.
- Provision of necessary PPE* for patients – we will hold a small stock of disposable face masks for use by patients. Depending on your individual situation you may be asked wear one during your treatment. We recommend that you follow the current government guidelines and wear a face covering of your own to your appointment.
- Hygiene – Ensuring that all surfaces are within the clinic are regularly cleaned with a deeper clean occurring throughout the lunch hours.
- Allowing patients to wait outside for their appointments if they prefer.
- Reducing the number of staff working at any one time to reduce the total number of people in the clinic – at times this may mean that we have reduced reception cover so we appreciate your patience with phone and email response that may be slower than normal.
- Ensuring that the clinic is well ventilated and using air purifiers where appropriate.
*NB: we have taken steps wherever possible to help ensure that our supplies of PPE will not impact that available to the NHS whilst continuing to offer safety and protection to our staff and patients.
What you as a patient can do to reduce risk?
To minimise risk to our patients and staff we ask all patients to:
- Use the hand sanitiser provided when you enter and leave the clinic – These will be present on the reception desk and in each treatment room
- Please spend as little time in the clinic as possible arriving shortly before your appointment and leaving promptly after completing booking and payment
- Respect the 2m social distancing rule in reception – and wherever possible within the clinic
- We recommend that you follow current government guidelines and bring a face covering of your own to your appointment.
- Attend appointments alone if possible and with paediatric care please avoid bringing siblings and relatives if at all possible
Please Do Not Attend Your Appointment if You:
- Have a Fever/temperature, or new persistent cough
- Have had close contact with someone in the last 14 days who has had these symptoms or tested positively for COVID-19
- If you have been identified as in a very high risk category