Privacy Policy

OUR PRIVACY NOTICE

 

ML Chiropractic is a limited company registered in England and Wales. Company No: 6838227 Registered office: 604 Fulham Road, London, SW6 5RP.

 

This privacy policy explains how we use any personal information we collect about you when you use this website.

 

When you supply your personal details to this clinic they are stored and processed for 4 reasons:

 

  1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

 

  1. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.

 

  1. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.

 

  1. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

 

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

 

Where your records are stored:

 

  • Your Medical Notes are stored on paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours.
  • We store your contact details and appointment history electronically (“in the cloud”), using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.
  • We may also store some records on our office computers. These are password-protected, backed up regularly, and the office(s) are locked and alarmed out of working hours.

 

Who your records are shared with:

 

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

 

  • The medical records service who store and process our files
  • Your practitioner(s) in order that they can provide you with treatment
  • Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders
  • Other administrative staff, such as our bookkeeper. Administrative staff will not have access to your medical notes, just your essential contact details.
  • We also use Constant Contact to coordinate some of our email messages, so your name and email address may be saved on their server.

 

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

 

How will we use the information about you?

 

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

 

We use your information collected from the website to personalise your repeat visits to our website.

 

 

ML Chiropractic Ltd will not share your information for marketing purposes with companies outside ML Chiropractic Ltd (unless you opt in to this option).

 

(In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.)

 

Marketing

 

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date by selecting the unsubscribe option at the bottom of your emails or by emailing gdpr@ml-chiropractic.com.

 

You have a right at any time to stop us from contacting you for marketing purposes.

 

If you no longer wish to be contacted for marketing purposes, please click here.

 

Access to your information and correction

 

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records. Please email or write to us at the following address:

Please address all correspondence:       F.A.O: ML Chiropractic Data Controller

Email:                                                             gdpr@ml-chiropractic.com

Address:                                                      ML Chiropractic Ltd, 604 Fulham Road, London, SW6 5RP

 

We may make a small charge for this service.

 

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

 

Cookies

 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

 

For further information visit www.aboutcookies.org or www.allaboutcookies.org

 

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

 

Other websites

 

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

 

Changes to our privacy policy

 

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 1 May 2018.

 

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so. Please contact us if you have any questions about our privacy policy or information we hold about you

 

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to our Data Controller. Here are the details you need for that:

 

Please address all correspondence:   F.A.O: ML Chiropractic Data Controller

Email:                                                             gdpr@ml-chiropractic.com

Tel:                                                                  02077317640

Address:                                                        ML Chiropractic Ltd

                                                                          604 Fulham Road

                                                                          London

                                                                          SW6 5RP

 

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.